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私は現在、東京都の「外国人社員とのコミュニケーション力向上支援事業」のセミナー・研修講師を務めています。
先日、参加企業の方々から「海外とのやり取りで現場が疲弊している」との声をいただきました。
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たとえば──
・海外支店と合意した納期は、毎回2か月ほど遅延
・方向性の変更も連絡なく、現場は日本の取引先に説明できず困惑
・Web会議では、英語ネイティブの早口発言についていけず、内容も確認できずに流れてしまう
・聞き返すのを躊躇してしまい、後からメールでやり取りし直している
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これは、ただの「語学力」の問題ではなく、
「異文化理解」「相互配慮」「意見を伝える力」が不足していることの表れです。
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日本のビジネスは、「時間通り・段取り通り」が前提。
しかし海外では、それが“前提ではない”文化も多く存在します。
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このギャップを埋めるために必要なのが、「英語を道具として使いこなす力」×「異文化対応力」です。
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現場で働くビジネスパーソンが、英語の聞き取り疲れから解放され、
「言いたいことがあるけど…」を乗り越え、対等に発言出来るようになること。
それが、海外チームや外国人社員との信頼関係構築の第一歩です。
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企業全体のパフォーマンスを支えるのは、現場の“静かな対話力”です。
英語力に加え、「相手と向き合える対話力」を育てていきませんか？
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あなたのご意見をお寄せください。
https://lin.ee/Gsm9soM
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🌍“Quiet business problems” caused by miscommunication with overseas partners
── Improving communication skills in the workplace through cross-cultural understanding and English language skills
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I am currently working as a seminar and training instructor for the Tokyo Metropolitan Government’s “Support Program for Improving Communication Skills with Foreign Employees.”
Recently, participants from participating companies shared concerns that “on-site teams are becoming exhausted due to communication issues with overseas counterparts.” ​
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For example: ​

• Delivery deadlines agreed upon with overseas branches are consistently delayed by about two months. ​
• Changes in direction are made without prior notice, leaving on-site teams unable to explain the changes to Japanese clients and causing confusion. ​
• During web conferences, on-site teams struggle to keep up with the fast-paced speech of English native speakers, resulting in missed information and unclear discussions.
• Japanese are hesitate to ask for clarification and end up re-communicating via email later. ​
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  This is not merely a “language proficiency” issue, ​
  but rather a manifestation of insufficient “cross-cultural understanding,” “mutual consideration,” and “the ability to convey opinions.” ​
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  In Japanese business, “on time” and “as planned” are taken for granted. ​
  However, in many overseas cultures, these are not taken for granted.
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  What is needed to bridge this gap is the ability to “master English as a tool” × “cross-cultural adaptability.” ​
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  For business professionals working on-site to be freed from the fatigue of listening to fast-talking English, overcome the barrier of “I have something to say but…” and speak on equal terms. ​
  This is the first step toward building trust with overseas teams and foreign employees.
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  The performance of the entire company is supported by the “quiet communication skills” of those on the front lines. ​
  In addition to English proficiency, why not cultivate the ability to engage in meaningful dialogue with others? ​
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  Please share your thoughts with me. ​
  https://lin.ee/Gsm9soM ​
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  #Cross-cultural communication　#Business English ​ #Global Talent Development ​ #Coexistence with Foreign Employees ​ #Tokyo Metropolitan Government Support Program ​ #English Proficiency on the Front Lines ​ #Diversity Management
  
  
  

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